Submitting a Complaint

When submitting a complaint, please:

  1. Address your letter of complaint to the Chief Executive Officer and Registrar of the College of Registered Nurses of Nova Scotia.
  2. State that you are submitting a complaint.
  3. Provide:
    - the name and registration number (if known) of the nurse
    - dates nurse employed by you or at your facility
    - nurse’s area of employment
    - nurse’s category of employment (e.g., full-time, part-time,
    - dates of any know transfers, leaves or terminations
      (of nurse).
  4. List and number the incidents about which you are complaining. Give the following details:
    - date(s) and time(s) of incident(s)
    - locations where incident(s) occurred (e.g., room number,
      conference room, home)
    - initials or identification numbers of patient (if applicable).
    - description of the incident(s), and
    - names of those who may have witnessed the incident(s).
  5. Letters of complaint should be marked ‘CONFIDENTIAL’ and addressed to: Chief Executive Officer and Registrar, College of Registered Nurses of Nova Scotia, 4005-7071 Bayers Road, Halifax, NS B3L 2C2.

For further information on submitting a complaint please review the information pamphlets in Related Resources.